Data Deletion

The business owner can request deletion at any time from Settings → Business → Delete Business inside the dashboard. If you no longer have access to the account, email privacy@gogodaam.com from the address on file and we will verify ownership before acting on the request.

Deletion is a two-step process, not immediate:

• Day 0. The business is deactivated: it stops receiving and sending messages on every connected channel, team members can no longer log in, and it disappears from billing. The data itself is not yet removed.
• Day 0–7. This is a recoverable window. If the deletion was a mistake, contact privacy@gogodaam.com before day 7 and we will restore the business exactly as it was.
• Day 7. The business and everything that cascades from it are permanently deleted. This step cannot be undone.

• The business record itself — name, profile, address, AI persona configuration.
• Every team member account belonging to that business and their login credentials.
• All leads, conversations, and messages, including media attachments and AI-generated summaries.
• Products, variants, stock levels, orders, and delivery records.
• Connected-channel credentials — Meta access tokens are revoked with the platform, not just deleted from our database.
• Stored AI conversation state (LangGraph checkpoints) for that business.
• Automation configuration, labels, and sequences.

Payment and invoice records are kept after deletion where accounting or tax law requires it. These records are retained only for that legal purpose and are not used for any other purpose once the business is deleted.

You can also cut off our access to a connected platform independently of deleting your business, from Facebook Business Settings → Integrations → Business Apps. Revoking access this way stops new data from reaching us immediately; it does not by itself delete data we already hold — use Section 1 for that.

Questions about a deletion request: privacy@gogodaam.com.